The agreement
These terms are between you (and the firm you work for) and Dasdow Pty Ltd, which operates Centrio. They cover both parts of the product — the web app you sign in to at app.centrio.com.au and the Centrio browser extension for Chrome. By creating an account or installing the extension, you're agreeing to them. If you're signing up on behalf of a practice, you're confirming you're allowed to commit that practice to these terms.
Your account
You need to give us accurate details, keep your password to yourself, and tell us promptly if you think someone else has got into your account. Anything done under your login is treated as done by you. Each person on your team needs their own login — sharing one account between staff isn't allowed, mostly because it destroys the audit trail your practice depends on.
You must be 18 or over and using Centrio for legitimate professional work.
Using the extension
The extension fills in forms with details from your own Centrio records. It's a convenience, not an authority: you are responsible for checking every form before you submit it. Autofill can pick the wrong field, miss one, or carry across an out-of-date detail, and a lodged form is your professional act, not ours.
Use it only on sites where you're entitled to be doing the work — your own client applications, with the access you're supposed to have. Don't use it to automate bulk submissions, to get around a website's rate limits or terms, or to fill forms for people who aren't your clients.
Don't decompile the extension, repackage it, or ship a modified version of it. You may stop using it at any time by removing it from Chrome.
Your work stays yours
Your client records, documents, notes and case files belong to you. We don't claim any ownership of them. We store and process them so we can run the service for you, and for no other purpose — see the privacy policy.
You can export your data whenever you want, including on the way out. The software itself — Centrio, its code, design and branding — stays ours.
Fair use
Don't use Centrio to:
- break the law, or help anyone else break it
- store or send material you have no right to
- attack, probe or overload the service, or try to get at other firms' data
- resell or rebrand the platform as your own product without our written agreement
- get around the limits of your plan — for example, overwriting a client record with a different person's details to reuse the slot, or spreading one practice across several free accounts, to run more clients than your plan allows
The free plan is for genuine single-agent use. We monitor for patterns that suggest a plan's limits are being circumvented, and we reserve the right to suspend or close any account we reasonably believe is abusing the free plan or otherwise breaching these terms. Where we reasonably can, we'll warn you first and give you a chance to fix it.
Paying for it
The Solo plan is free — no charge, no card required. Paid plans are billed in advance, monthly or yearly, at the price shown on our pricing page. Prices are in Australian dollars. If a payment fails, we'll chase it before we do anything drastic; if it stays unpaid, we can suspend access until it's sorted.
You can cancel any time and you'll keep your access until the end of the period you've already paid for. We don't refund part-months. If we raise prices, you'll get at least 30 days' notice and it won't take effect until your next renewal.
We are not your adviser
Centrio is software. It is not legal advice, migration advice, or education counselling. Deadlines, checklists, form templates and any guidance in the product are tools to help you work — they don't replace your own professional judgment, and they don't replace checking the current rules with the Department or the relevant regulator.
You remain fully responsible for your professional obligations, including your duties as a registered migration agent or education agent and any code of conduct that applies to you.
Uptime and liability
We work hard to keep Centrio up, back up your data, and warn you before planned maintenance. But we can't promise the service will never be unavailable, and we provide it "as is" beyond the guarantees Australian Consumer Law gives you — which we don't try to exclude, because we can't.
Beyond those guarantees, we're not liable for indirect losses — lost profit, lost opportunity, a missed lodgement deadline — and our total liability to you in any 12-month period is capped at what you paid us in that period.
Ending the agreement
You can close your account whenever you like. We can end it if you seriously breach these terms, or by giving you 30 days' notice if we're discontinuing the service. Either way, you get a reasonable window to export your data before it's deleted.
Governing law
These terms are governed by the laws of Australia, and disputes go to the courts there. If a court decides one clause doesn't hold up, the rest still stands.
We may update these terms as the product changes. Material changes get 30 days' notice by email; if you don't like them, cancel before they take effect.
Questions about this page? Email support@centrio.com.au.